Setting listings as unavaliable
Vehicles are automatically unavailable on dates with booked trips.
- Other guests will not be able to request, book, or extend the trip for those dates.
- As a host, you can not change availability for dates with booked trips.
Messaging a guest
Make use of our chat system to respond to concerns from customers regarding your car, and Tuuggo’s policies, provide directions, communicate pick-up and drop-off details, provide pictures, or talk about trip issues.
Note: Keep every message between you and your guests in Tuuggo’s chat system in order to ensure our support staff has a record of it in case any disagreements or disputes arise.
Reading messages from guests
A guest can message you at anytime. View the messages left by guests in your inbox and respond to them as quickly as you can. If you agree with the booked trip without responding to a certain question or if the response you provide is not what the guest is seeking, guests may cancel the trip
Sending guests messages
Select the trip for the guest you would like to reach by opening the host tab for trips. To begin or open a communication thread, tap “Contact guest”.
You can choose to send pictures to a guest in Tuuggo’s chat system. Select photos from your phone’s gallery or computer, or take new pictures to upload. You can send a screenshot of a map, show guests precisely where to pick up or drop off your car, or guide them through a car feature.
Making trip changes
Trip adjustments can be discussed via texting between you and your guest, but they must be submitted through Tuuggo. Agreements to change a trip made solely via our chat are invalid because Tuuggo will not have a record of the modification.
Checking in and out with a guest
Yet to be written
Yet to be written.
Cancelling & Refunds
Host cancellation and host no-shows
Cancelations by guests and guest no-shows
Trips canceled by guests outside the free cancellation period
If a guest fails to cancel and doesn’t show up for the trip within 30 minutes of the trip’s scheduled start time, it’s a guest no-show or if a guest shows up to a trip with no license, with an invalid license, or who sends an additional driver in their place is a guest no-show.
Handling fees will not be refunded.
All no-shows must be reported by hosts within 72 hours of the trip’s start. If a guest informs us that they will not be there and you do not disclose the no-show to us, we will not award you profits for that trip. We may also impose a fine.
Exceptions to host earnings for trips canceled outside of the free period and guest no-shows may occur in the case of a flight delay or cancellation. Physical or digital evidence of such has to be presented to us to evaluate the particular situation (see below).
Trip cancellation by Tuuggo
Protection plans and other extras
Protection plan costs, half of any delivery fee, and any extras are always refunded to the host if the trip is canceled by Tuuggo, or if the guest fails to show up for the trip.
Host trips impacted by guest flight delay, flight cancellation, or lost baggage
In Tuuggo messaging, the host must record their attempt to accommodate a revised journey start time. If the host is unable or unwilling to accept a revised start time and the trip must be canceled, the host will not be paid for the trip. If the host makes a good faith attempt to reschedule the trip, but both the guest and the host are unable to agree on a reasonable trip modification and the trip must be canceled, Tuuggo will pay the host earnings as if the guest did not show up (see above).
For more detailed information, visit our Cancellation policy.